Cozy singles…
Comments(4)
Now at some point, this kind of absurdity has to stop. A very close friend of mine was beginning to prepare to return to fair, fair Babson, and he began to go and check over the My Housing section of Babson’s portal. And my, wasn’t he surprised and joyous when he saw how wonderfully the new staff of OCL is operating?
Abso-fucking-lutely NOT!
Instead it was more of shock and horror for my fellow final semester senior (December Grads), as when he checked his housing arrangements for his Putney single, he immediately noticed that Babson had paired him up with a roommate! He called me up quite distressed at the thought of spending the last semester of college with a roommate he’s never met and probably won’t get along with. Immediately thinking he may have screwed up, we tried to figure out if there was any way that he meant to click on a different one. After a few hours of pouring over how my friend must have selected a double on accident, we realized that he indeed did select a single based off of what the online floor plan map of putney third floor displays.
So my buddy emails housing and tells them that the screw up is definitely on them and theres no way they are going to put two kids in a single and that there is no way he is going to have a roommate his last semester here.
OCL’s Housing email address responds: We are sorry but we cannot help you with this. Please contact your area director.
Thats it. Thats the end of their email. Now excuse me, and pardon my french, BUT THOSE FUCKING MORONS LOOK LIKE THEY’RE STILL USELESS! I think OCL should be reinterpreted by the students to mean, Off Campus for LIFE. I MEAN THEY DIDN’T EVEN TELL HIM WHO IS HIS NEW AREA DIRECTOR!!!!! WHAT THE FUCK?!
I 100% know that improving student service is a strong concern for some of Babson’s administrators. And I know one of the reasons OCL was restaffed was to hopefully prevent idiots from making mistakes like this and also so if things like this did happen, they’d be quickly caught and repaired before they became an issue.
Dean Hanno, we’ll be meeting soon.
Bryan “Reverend Esby” Steward
PS: I’m really curious how many of these OCL mistakes happen that I don’t hear about. Want your story posted? IM me on AIM, Reverend Esby, and tell me how it is.
This entry was posted on Thursday, August 23rd, 2007 at 11:18 am and is filed under General, Rev. Esby. You can follow any responses to this entry through the RSS 2.0 feed.
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i like the communication here (props reverend and your friend.) i think it’s constructive that we can point to specific cases and say, what the fuck is this – and then hopefully the administration listens, agrees and fixes the problem.
yeah, we have to get our hands dirty in the process and call people out and smear their rep a bit, but fuck – i would be so pissed off at babson if they did this to me. very, very pissed off.
am i correct that they are taking a room that was designated as a single prior to the lottery and are now considering it as a double? i.e. he or she doesn’t just have to be with a roommate, but live with another person in a room the size of a single?
brutal.
i’ll play devil’s advocate (though it’ll make me sick) by saying perhaps the true cause of this “mix up” is not OCL shit service but rather the issue that babson cannot seem to accommodate the proper amount of students on campus. or convince enough people to stay on campus. (that’s a pretty obvious sign that your school is in trouble.)
well, and i guess people can figure out why… money issues, administration screwups, apathy, etc etc.
boy, i’m so excited to return back to babson!!!
why can’t they hire good people??!!!!
the good ones seem to be leaving since it’s so hard to restaff the crappy offices, so more crappy people just fill the positions
Hey, on one had this is a breach of contract with the student. He in good faith agreed to pay for a single room. They renegged on the agreement. I bet HIS dad is not a lawyer, or a wealthy prince of a foreign land.
But you know- it is a cardinal rule of customer service that you NEVER EVER drop a person like that. Someone calls you asking for “something you are not sure who to send them to” you don;t just say sorry and ignore them.
You hold their hand until you find the right person. You call and ask if you’ve got the place for the issue THEN transfer the call. You tell the caller “look, I’m not sure, but if the person I am sending you to cannot help you, call me back. My name is X and my number is 1234. You OWN that problem until you hand it off to someone that can be of help, and they take over.
I should teach a seminar in this stuff for the Babson staff. It seems like there are a lot of basic issues they just don’t get.
We’ve been wanting to do student consulting stuff like that, like a MCFE where we take over Babson, but you can probably guess how much they care for our ideas…